Services

Deployment

Data Integration

Client Success

Deployment Services

Step with us through your project deployment

Convio supports you through every step of software deployment: project planning and management, application deployment, web content migration, donor database integration, training and testing. These services ensure your Convio solutions meet your organization's specific needs.

Account management

As a Convio client, you will be assigned a day-to-day resource for ensuring you get the most value from your Convio products and services. This account manager will schedule regular status calls with you to recommend the best techniques to meet your organization's objectives and to assess your results.

Project management

A project manager will be assigned to your organization to ensure completion of each task needed for a successful online project. This project manager will provide you with an agenda during your regularly scheduled status call, and will help to ensure your project stays on track.

Training

Convio provides comprehensive training for all new clients, available at our Austin, Texas-based training facility or over the Internet from the convenience of your computer. Training is not only an integral part of the deployment process, but also available on an ongoing basis as a valuable resource for your organization.

Available training classes are listed in our Customer Center (clients only, requires login).

Solution customization

Convio's software setup includes graphic design services for custom email stationery and email newsletters. In addition, setup includes configuring website registration policies, merchant accounts, automated email responses and more.

Content management services

Whether you need to move content from your existing website to your new Convio-powered site, or are starting from scratch and need new content population for your website, Convio can help with content porting, formatting and testing.